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Explore How skin4d Handles Your Privacy

At skin4d, every piece of personal data you share — from account registration to payment transactions via DANA, OVO, GoPay, and QRIS — is handled under a clear…

Data Collected TransparentlyDANA, OVO, GoPay & QRIS Transactions SecuredAccount Deletion on RequestNo Third-Party Sale of Your DataCookie Controls Available

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Browse the Scope of Our Privacy Commitments

skin4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This privacy policy applies to all accounts registered on skin4d and covers data collected during sign-up, gameplay sessions, and payment processing. When you deposit or withdraw through DANA, OVO, GoPay, or QRIS, our payment processor receives only the transaction reference needed to confirm the transfer —

1
we do not store your full wallet credentials on our servers. Access to certain features and the extent of data processing depends on local law in your region. We retain account data for as long as your account remains active or as required by applicable regulation.
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If you close your account, we will anonymise or delete personal records within 30 days of your verified request, except where retention is mandated by financial compliance rules.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Open a Data Request with Our Privacy Team

If you want to access, correct, or remove personal data held on your skin4d account, our privacy support team is reachable seven days a week between 08:00 and 23:00 WIB.

Live Chat Start a live chat session directly inside your skin4d account dashboard. Our privacy-trained agents are available from 08:00 to 23:00 WIB, seven days a week, ready to handle data access or deletion requests in real time.

Email Privacy Request Send a written data request to our dedicated privacy inbox. Include your registered account email and the specific action you need — access, correction, or removal — and we will process it within 48 hours on business days.

In-App Support Ticket Use the support ticket form inside the skin4d app to log a formal privacy inquiry. Tickets are time-stamped on submission, giving you a reference number you can use to track the status of your request at any stage.

DATA HANDLING STANDARDS

See How We Protect Your Account Information

Our data handling practices cover six key areas: what we collect, how cookies work on the site, how your account credentials are secured, how long records are kept, who inside skin4d can…

Data We Collect

We collect your name, email address, date of birth, and payment method identifiers such as your linked DANA or OVO account reference. We do not collect or store your full bank PIN or wallet password at any point during registration or deposit.

Cookie Controls

skin4d uses functional cookies to keep your session active and analytical cookies to understand which lobby sections get the most use. You can turn off non-essential cookies from the cookie settings panel in your account preferences without losing core platform access.

Account Security Practices

All account passwords are stored using one-way hashing, meaning our team cannot read your password — only reset it. Two-step verification is available under account settings and we strongly encourage enabling it, especially if your account is linked to GoPay or QRIS.

Retention Schedule

Active account data is retained for the lifetime of your account plus a mandatory regulatory hold period. Once your account is closed and any required hold period expires, we delete or irreversibly anonymise all personal identifiers within 30 days.

Internal Access Controls

Your personal data is accessible only to skin4d staff roles that require it — payment verification, identity checks, and fraud review teams. Access is logged, audited quarterly, and restricted by role-based permissions so no single agent has unrestricted access.

How to Request Changes

Submit a data request via live chat or our privacy email and quote your registered account ID. We will verify your identity through a one-time code sent to your registered email before processing any correction, export, or deletion of your records.

Switch to the Answers You Actually Need

The questions below cover the privacy topics we hear most often from people managing their skin4d accounts — from what data we hold after a QRIS deposit to how long your records stay on file after account closure. If your question is not listed here, contact our privacy team via live chat between 08:00 and 23:00 WIB.

We collect your full name, email address, date of birth, and a contact number. When you link a payment method like DANA or OVO, we store only the transaction reference, not your wallet PIN or full account number.

We do not sell your personal data to any third party. Data is shared only with payment processors such as the networks handling GoPay and QRIS transactions, strictly to process deposits and withdrawals on your behalf.

Send a data access request to our privacy email or open a live chat session and ask for a data export. We will verify your identity by sending a one-time code to your registered email, then deliver your data export within 5 business days.

Yes. Submit a deletion request through live chat or the in-app ticket system. After identity verification, we will close your account and delete or anonymise all personal identifiers within 30 days, except records we must retain under financial regulation.

We use session cookies to keep you logged in and analytical cookies to measure lobby performance. You can disable non-essential cookies in your account settings under Privacy Preferences without affecting your ability to deposit or play.

Transaction records linked to DANA, OVO, GoPay, and QRIS deposits or withdrawals are retained for the period required by applicable financial regulation in your jurisdiction. Retention periods depend on local law and may vary.

Access is restricted to staff roles that genuinely need it — identity verification, payment review, and fraud prevention teams. All access is logged and audited so there is a clear record of who viewed your data and when.

Explore How skin4d Handles Your Privacy

Open a Data Request with Our Privacy Team

See How We Protect Your Account Information

Data We Collect

Cookie Controls

Account Security Practices

Retention Schedule

Internal Access Controls

How to Request Changes

Switch to the Answers You Actually Need

01 What personal data does skin4d collect when I open an account?

02 Does skin4d share my data with third parties?

03 How do I request a copy of the data skin4d holds on me?

04 Can I ask skin4d to delete my account and all personal records?

05 How does skin4d handle cookies and can I turn them off?

06 How long does skin4d keep my payment transaction records?

07 Who inside skin4d can access my personal information?

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