Reference

How skin4d protects your account and your data

Q: Can I see what personal data skin4d holds about me?

Yes. Email support@skin4d.xyz with the subject 'Data Access Request' and your account number. We'll send you a complete record of your profile, transaction history, and device logs within five business days. You can also request this via the Settings menu in the mobile app.

Q: What happens if I dispute a withdrawal or a deposit?

Open live chat or email support@skin4d.xyz with your transaction ID and a clear description. For DANA, OVO, GoPay or QRIS disputes, we liaise with your payment provider. Most disputes are resolved within three business days once we receive your report.

Q: How do I report a security breach or suspicious activity on my account?

Contact live chat immediately or email support@skin4d.xyz with 'Security Alert' in the subject line. Include the date and time of the suspicious activity and any unusual login. We investigate all reports within 24 hours and will reset your password if needed.

We built skin4d around legal clarity and account security. Your deposits through DANA, OVO, GoPay and QRIS are encrypted end-to-end.

Account data encryptedDANA, OVO, GoPay, QRIS secureNo third-party sharingIndonesia-compliant storage

Browse Lobby Read FAQ

What our legal terms cover

skin4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

skin4d operates under rules that depend on local law. Your account is yours — you can request access, correction or deletion of your personal data at any time through our support channels. Transactions via DANA, OVO, GoPay and QRIS are processed by licensed payment providers and

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logged for your protection. Withdrawals are verified to match the account holder's registered identity. We retain transaction records and account activity logs for seven years to comply with Indonesian financial reporting standards. Cookies on our site track your session and preferences only; we do not sell
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this data. Your age and location eligibility depends on local law; we ask you to confirm both when you open your account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

How to reach our legal and support team

Live Chat Open your account and tap the chat icon in the lobby. Our team responds in under two minutes during operating hours. Available 06:00–23:00 WIB daily for account, legal and payment queries.

Email Support Send legal questions to [email protected]. Include your account number and a clear description of your request. We reply within 24 hours with policy details, data access forms or account-security guidance.

Mobile App Download skin4d on Android or iOS, sign in, and navigate to Settings > Legal & Support. Submit a data-access request, report a security concern or file a withdrawal dispute directly from your phone.

SECURITY & DATA

How we handle your information

Account Security

Your password is hashed on our servers; we never store it in plain text. Multi-factor authentication is optional but recommended. Login attempts from new devices are flagged and logged so you can spot unusual access immediately.

Data Retention

We keep your account and transaction history for seven years after closure, as required by Indonesian financial law. Personal data such as name, email and phone are encrypted at rest. You can request deletion of non-transaction data at any time via email to [email protected].

Cookie Policy

Session cookies let you stay logged in; preference cookies remember your language and game settings. No cookies are sold to advertisers. Clear your browser cookies anytime to reset your session without affecting your account.

Payment Data

DANA, OVO, GoPay and QRIS payments are tokenised — we never see your full bank details. Each transaction is encrypted and logged with a unique reference. Your payment provider holds the original card or account data, not skin4d.

Withdrawal Verification

All cashout requests are checked against your registered identity. If you request a payout to a new bank account, we may ask for a copy of your ID or bank statement. This protects you from unauthorised withdrawals and fraud.

Reporting a Problem

Spot suspicious activity? Contact live chat or email [email protected] immediately. We investigate data-breach reports within 24 hours and notify you of findings. You have the right to file a complaint with the Indonesian financial authority if needed.

Your legal questions answered

Yes. Email [email protected] with the subject 'Data Access Request' and your account number. We'll send you a complete record of your profile, transaction history, and device logs within five business days. You can also request this via the Settings menu in the mobile app.

We retain your account data and transaction records for seven years to comply with Indonesian financial reporting law. Personal data such as your name and email can be deleted earlier on request. Contact [email protected] to start the deletion process.

Open live chat or email [email protected] with your transaction ID and a clear description. For DANA, OVO, GoPay or QRIS disputes, we liaise with your payment provider. Most disputes are resolved within three business days once we receive your report.

Yes. The skin4d app uses the same encryption as the website. Your password never travels in plain text. We recommend enabling optional multi-factor authentication in Settings > Security to add an extra layer of protection.

You can add or remove DANA, OVO, GoPay and QRIS payment details from your Wallet section anytime. Changing your registered bank account for withdrawals may trigger a verification request to protect against fraud. This usually takes one business day to confirm.

We use session cookies to keep you logged in and preference cookies to remember your language and game settings. We do not sell cookie data to third parties. You can clear all cookies from your browser settings at any time without affecting your account balance or login status.

Contact live chat immediately or email [email protected] with 'Security Alert' in the subject line. Include the date and time of the suspicious activity and any unusual login. We investigate all reports within 24 hours and will reset your password if needed.

How skin4d protects your account and your data

How to reach our legal and support team

How we handle your information

Account Security

Data Retention

Cookie Policy

Payment Data

Withdrawal Verification

Reporting a Problem

Your legal questions answered

01 Can I see what personal data skin4d holds about me?

02 How long does skin4d keep my account information after I close my account?

03 What happens if I dispute a withdrawal or a deposit?

04 Is my password safe if I use the mobile app?

05 Can I change or delete the payment methods I've registered?

06 What is skin4d's policy on cookies and tracking?

07 How do I report a security breach or suspicious activity on my account?

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